Interested in making a difference in your community by working at a local non-profit? GLUW and our partner agencies frequently have job openings for a wide range of positions. Check back often for new opportunities!
The East Texas Literacy Council, a 501C3 non-profit organization, provides opportunities for adults in our community with limited reading, writing and/or English-speaking skills to gain literacy skills so that they may reach their full potential as individuals, employees, parents and citizens. The staff and volunteer tutors are trained in the use of proven instructional programs that assist over 500 adults each year gain increased levels of literacy.
The East Texas Literacy Council is looking for a qualified candidate to fill its Executive Director position. The candidate will lead ETLC and assist board and staff to ensure that the mission, strategy, values and goals of the organization are achieved. The position is a 30 hour/week position, with Fridays off. No benefits available at this time.
The qualified candidate will:
- Have excellent communication skills, written and verbal, including public speaking.
- Work with the board to articulate the organization’s strategic plan, communicating that vision to staff, community leaders and supporters.
- Be a model of openness, honesty, and accountability to all who interact with the agency.
- Foster an environment that values diversity and inclusion among employees, volunteers and students.
- Work with Program Manager(s) to coordinate and evaluate all ETLC programs.
- Manage outcome reporting and financial oversight of all programs.
- Develop and manage the annual budget in coordination with the board and the organization’s strategy and goals.
- Coordinate with the board all ETLC fundraising and fund development planning.
Desired Skills and Expertise
The following are required to be considered for the position:
- Bachelor’s Degree from accredited college/university
- Strategic thinking, planning and project management/system management skills
- Experience in fund development, including grant writing
- Non-profit/business management experience preferred
- Computer literacy, including: QuickBooks, MS Outlook, Word, Excel, Power Point, a strong knowledge of internet resources, research tools and donor management systems
All interested candidates should send their resume to email@example.com. Additional information about the East Texas Literacy Council can be found by going to www.EastTexasLiteracyCouncil.org.
Position Summary and Primary Duties
Provide a secure and confidential environment in order to deliver client-centered services to survivors of family and/or sexual violence while in shelter.
The following are the duties and responsibilities associated with the position. Reasonable accommodation will be provided, as needed.
Assist clients with daily needs, including, but not limited to:
- Provide clients with quality client-centered, trauma-informed care.
- Conducts screenings and assessments for shelter clients.
- Develop individualized goal plans with participants which identify and address safety concerns, risk factors, and holistic goals.
- Assist and support program participants by referring them to appropriate community resources. Provide individualized referrals and assistance to clients to help clients work toward their goals.
- Arrange and/or provide transportation of residents as needed.
- Work with other agency staff to coordinate services and assist clients in meeting personal goals.
- Maintain healthy, positive, relationships and boundaries between clients and other agency members.
- Provide effective communication between all clients and agency members.
- Maintain shelter upkeep including room preparation and sanitation.
- Willingness to work supportively with children who reside in shelter.
- Responsible for answering incoming hotline calls.
- Screen to determine shelter eligibility and/or the immediate need of caller.
- Arrange and/or provide emergency transportation for eligible callers to access shelter services.
Program Support Services
- Attend and participate in agency staff meetings and other functions as directed by supervisor and/or Executive Director.
- Document all services provided, using approved procedures.
- Perform job duties in accordance with approved agency policies and procedures.
- Attend trainings provided by the agency to maintain proficiency.
- Other duties as assigned by the Director of Programs/Shelter Manager.
- High School Diploma required.
- Bachelor’s Degree in related field or combination of social services experience and education.
- Basic knowledge of Family Violence preferred
- Knowledge and experience of working in residential/shelter environment preferred
- Ability to work various shifts, including nights, holidays, and weekends
- Active Listening
- Empathy and Compassion
- Knowledge of basic computer skills
- Self-motivated, self-confident, and compassionate
- High moral and ethical standards.
- Ability to complete required training assignments and understand the dynamics of Family Violence and other related issues
Physical Requirements/Environmental Conditions
With reasonable accommodation must have the ability to:
- Respond to telephones, written correspondence, and other auditory and visual stimulation.
- Remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations.
- Frequently sit, stand, bend, kneel, and walk.
- Frequently lift and carry items up to 40 pounds.
- Occasionally climb stairs or inclined surfaces.
Adherence to the Philosophy of Women's Center of East Texas
- Employee must demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring, and respect for the welfare and dignity of others, including clients of agency, as well as staff and volunteers.
- Must display a non-judgmental acceptance of all clients/volunteers/staff/co-workers.
- Establish and maintain good rapport in working relationships.
- Display appropriate and professional behavior.
- Must be able to problem solve quickly and efficiently.
- Ask for help when you need it.
- Maintain client and agency confidentiality at all times.
Applications accepted at www.wc-et.org/careers.
The above job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a complete listing of all work requirements that may be inherent in the position. Members of leadership may modify, add, or eliminate jobs at any time based on the needs of the organization.
REPORTS TO: Program Director
STATUS: Exempt HOURS: 40 hours per week
BASIC FUNCTION: The Volunteer Supervisor is responsible for providing staff support to the CASA program and volunteers, ensuring that children assigned to the CASA program receive appropriate advocacy services. The Volunteer Supervisor is responsible for volunteer supervision and coordination of cases. The Volunteer Supervisor is responsible to ensure compliance with all Texas CASA standards for case management and advocacy services.
NOTE: Some descriptions may have more specific duties and/or goals and objectives attached to this task. Such attachments normally reflect unique aspects of specific locations, grants, departments, etc.
CASE MANAGEMENT (85%):
- Provide supervision and support of volunteers throughout the course of each case.
- Set up individual volunteer and office case files
- Assign cases to appropriate volunteer according to the needs of the case and special skills or knowledge of the volunteer in coordination with the Volunteer Specialist/Program Director
- Supervise and support volunteers
- Maintain up-to-date case files (paper & electronic) at all times
- Assist volunteers to develop case plans
- Remain available to assigned volunteers for individual supervision on an “as needed” basis with a minimum of one supervisory contact every week for new volunteers and one formal supervisory contact every month for experienced volunteers.
- Attend court hearings as needed to support volunteers.
- Timely respond to email and phone messages within 24 hours.
- Ensure adequate case coverage during absence of volunteer or during process of case reassignment.
- Maintain schedule of all court dates, reviews, file and deliver court reports in accordance with statue
- Evaluate volunteers upon the close of each case
- Conduct an informal evaluation following each volunteer’s first court hearing.
- Conduct annual evaluation for each assigned volunteer.
- Instruct and assist child victims with Crime Victims Compensation Application and Texas VINE
- Participate in and help facilitate pre-service training for potential volunteers
- Provides direct services to victims through crisis intervention, referral, court accompaniment, & presumptive eligibility assessment for CVC services.
PROGRAM SUPPORT (15%)
1. Perform duties as assigned by the Executive or Program Director including, but not limited to:
- Provide office coverage as assigned by Executive or Program Director
- Prepare success stories as needed for Grant Applications
- Assist in maintaining and compiling data regarding children and volunteers for quarterly and annual reports
- Participate in program staff meetings as scheduled by the Executive or Program Director.
- Participate in program evaluation as requested by Executive or Program Director.
- Pursue professional development opportunities.
- Complete 12 hours of in-service per calendar year following completion of the mandatory PSVT training.
- Participate in Network and DFPS training and meetings when relevant to volunteer training and case management.
- Maintain a working relationship with volunteers, DFPS representatives, and individuals that are party to assigned cases.
- Ensure compliance with all office policies & procedures including but not limited to cell phone policies, employee handbook, confidentiality, & privacy & security.
2. Participate in special events as needed
3. Other duties as assigned
- Requires in-depth understanding of a comprehensive field of knowledge in a field of social service, social work or a related field required. Bachelor’s Degree in related field preferred or minimum 2 years prior casework experience in leu of degree.
- The ability to communicate with, supervise, and empower CASA volunteers to be effective in their roles--experience with volunteers is preferred
- Requires proficient ability to observe and make accurate assessments of situations (e.g., visiting with a party to the case).
- Requires proficient knowledge of and/or work experience of issues and dynamics within families relating to child abuse and neglect; knowledge of child development.
- Requires prior related experience in delivering services to youth and/or young adults and families.
- Requires proficient ability to speak, read and write English.
- Requires ability to speak clearly and make self understood effectively in face to face interactions; articulate with accuracy to speak on the phone. Requires excellent interpersonal skills and verbal and written communication skills.
- Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
- Requires ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry and combative; and ability to differentiate tones and volume in conversations.
- Requires ability to maintain confidentiality.
- Requires excellent organizational skills and attention to detail.
- Requires the ability to effectively work under pressure and remain flexible as priorities change.
- Requires ability to work under minimal supervision while exercising excellent professional judgment.
- Requires the ability to use analytical thinking to solve problems and present viable solutions.
- Requires ability to effectively and professionally facilitate meetings and workshops to clearly deliver information to clients and others.
- Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required. Requires proficient working knowledge to timely and accurately operate other office equipment such as telephones, copy machines, calculators, fax machines, etc.
- The ability to work cooperatively with different types of personalities and individuals of diverse racial/economic/cultural background.
- Requires ability to drive personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance. Must be age 21 or older to drive on behalf of CASA.
- Requires ability to work nights and weekends to meet business needs.
- Requires the ability to travel as required using various modes of transportation. Requires the ability to provide personal transportation on an as needed basis to perform job functions in the community.
- Requires ability to walk, stand and sit, sometimes for prolonged periods of time. Requires ability to grasp, push, pull, carry, or otherwise manipulate objects.
- Requires enough good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.
- Self-management. Demonstrate self-control and an ability to manage time and priorities. Make sound decisions even under pressure.
- Communication. Clearly express ideas, either verbally or in writing, to include but not limited to grammar, organization, and structure.
- Willingness to Learn. Assimilate and apply new job-related information promptly.
- Ethics & Integrity. Consistently earn the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness and professionalism in all interactions. Includes meeting commitments and promises.
- Team Player. Work effectively with others in the organization and outside the formal lines of authority (i.e., peers, other units, senior management, and the like) to accomplish organizational goals and to identify and resolve problems. Includes considering the impact of your decisions on others.
- Critical Thinking. The ability to actively and skillfully conceptualize, apply, analyze, synthesize, and/or evaluate information as a guide to belief and action.
- Self-Starter. Demonstrate initiative to take action to achieve goals beyond what is necessarily called for. Includes the ability to work in a less structured environment.
- Customer Service Orientation. Make efforts to listen to and understand the customer (both internal and external), anticipate customer needs and give high priority to customer satisfaction.
- Self-Confidence. Demonstrate initiative, confidence in oneself, resiliency and a willingness to take responsibility for personal actions. Have the courage to voice views that are unpopular
- Thoroughness. The ability to balance an attention to detail with the cost and benefit of doing so.
- Adaptability. Maintain effectiveness in varying environments, tasks and responsibilities, or with various types of people. Stay agile in the face of change.
The purpose of East Texas CASA’s job description is to describe the basic function, major responsibilities/tasks and essential functions of each job so that employees can better know what is expected of them. The descriptions also provide information useful for recruiting, training, and performance appraisal. This document does not create an employment contract, nor does it modify the at-will employment status of all employees. A job description is not meant to inhibit employee creativity or innovation. The description will be revised as job responsibilities change materially.
A job description is not meant to inhibit employee creativity or innovation. The description will be revised as job responsibilities change materially.
Position: District Executive Position
Position location: Gregg/Harrison/Upshur County, TX
Council Website: www.etexscouts.org
Since 1910, Scouting has helped mold the future leaders of this country by combining educational activities and lifelong values with fun. The Boy Scouts of America believes and understands that helping youth puts us on a path towards a more conscientious, responsible, and productive society.
Today's professional Scouters are a diverse group of men and women sharing a dynamic career offering independence, achievement, and stability. This is work that makes a difference, work that calls one to continual learning and challenge, work that offers solid compensation, benefits and advancement.
The District Executive selected will:
- Work with a volunteer board of directors and other community and business leaders to identify, recruit, train, guide, and inspire them to become involved in youth programs.
- Achieve progress towards specific goals and objectives which include: program development through collaborative relationships, volunteer recruitment and training, fundraising, membership recruitment and retention.
- Be responsible for extending programs to religious, civic, fraternal, educational, and other community-based organizations through volunteers.
- Secure adequate financial support for programs in assigned area. Achieve net income and participation objectives for assigned camps and activities.
- Recruit leadership for finance campaign efforts to meet the financial needs of the organization.
- Ensure that all program sites are served through volunteers, regular leader meetings, training events and activities.
- Collaborate with adult volunteers and oversee achievement of training for their respective role.
- Be a good role model and recognize the importance of working relationships with other professionals and volunteers. The executive must have communication skills and be able to explain the program’s goals and objectives to the public.
- Provide quality service through timely communication, regular meetings, training events and activities.
- Have a willingness and ability to devote long and irregular hours to achieve council and district objectives.
- Strong marketing, fund-raising and program development background is highly desired.
- Non-profit, fundraising or sales experience is a plus.
- Must be comfortable with public speaking and interacting with diverse audiences. Excellent people skills, enthusiastic, punctual, responsible and creative.
- Self-motivated individual with solid time management skills and strong organizational skills in management, budgeting, and planning.
- Committed to personal and professional productivity, while maintaining high ethical and professional working standards.
- Must be willing to accept and meet the Boy Scout of America’s leadership and membership standards and subscribe to the Scout Oath and Law.
- Bachelor's degree from an accredited college or university (transcript with the date degree conferred stated is required for employment).
- Attained 21 years of age or older unless prohibited by any applicable law.
- Ability to work varied hours when necessary, evening activities and weekend work is frequently required to achieve positive objectives.
- Ability to travel for training at least once a year for one to two weeks.
- A Scouting background is helpful but not required for employment.
- Offers for employment are subject to criminal, reference and motor vehicle background checks.
All councils are equal opportunity employers. In addition to offering a competitive salary and a travel stipend, Professional Scouting offers benefits to include major medical, prescription coverage, dental, vision, life-insurance, short and long-term disability, accidental death, a defined benefit retirement plan, plus compensation for authorized and approved business related expenses to include phone and mileage reimbursement. We also offer generous PTO policy and BSA holiday observances.
How to apply:
Qualified candidates must submit cover letter and resume with salary history to firstname.lastname@example.org only the most qualified candidates will be contacted.
Job Location: East Texas - Tyler, TX
Remote Type: N/A
Position Type: Part Time
Education Level: High School
Salary Range: $10.50
Travel Percentage: Undisclosed
Job Shift: Undisclosed
Job Category: Education
The Program Delivery Specialist will assist GSNETX in the organization, delivery, implementation, and assessment of the Community Partnerships in school program. In collaboration with local schools, nonprofit or community organizations, the Program Delivery Specialist will facilitate girls’ grades K-12 through a quality Girl Scout Leadership Experience that is aligned with, and results in, Girl Scout leadership outcomes, promotes Girl Scout and GSNETX values, and incorporates the principles of girl led, experiential and cooperative learning. In response to the COVID- 19 pandemic, Program Delivery Specialist may facilitate through virtual, or teleservice opportunities as assigned and approved by the supervisor.
ESSENTIAL FUNCTIONS AND KEY RESPONSIBILITIES: (This list may not include all the duties assigned):
- Travel to various schools or other locations to facilitate programs and events which promote the Girl Scout Leadership Experience. Travel may be up to 80 miles/day with mileage reimbursement.
- Facilitate programming modules, including virtual or live-stream events and activities.
- Serves as and is responsible for being a role model/mentor for participants in behavior and attitude while following the Girl Scout Promise and Law and GSNETX policy and procedures.
- Facilitates Girl Scout traditions and encourages Girl Scout ways.
- Assist in providing opportunities for participants to experience personal and group success.
- Remain focused on girl experiences and processes and how they impact short and mid-term outcomes.
- Assist with pre- and post- event support, including but not limited to program/event planning, check-in, check-out, attendance, post reflective feedback administration, supply coordination, set-up, and clean-up.
- Ensures participants understand and follow safety and education procedures.
- Assists in the care of the physical facilities (GSNETX service centers and partner locations) and equipment, including but not limited to program kits, activity materials, program closets and cabinets.
- With guidance from supervisor, design, create, and implement programming that is high quality, robust and deliberate in design.
- Research, collect, and communicate examples of high-quality programming.
- Creates, reviews, and revises curriculum, as necessary.
- Recognizes and responds to opportunities for problem-solving.
- Responsible for the collection of program material correspondence, reports and emails including registration, attendance, agreements, and permission slips.
- Communicate effectively with girls, parents, partner staff and community.
- Assist with promotion of Community Partnership programming modules and girl participation.
- Ensures programming remains outcomes-focused, the experience meets the objectives and goals of the program. Ensures compliance with Girl Scouts of the USA (GSUSA) risk management practices and other governance authorities for all programs.
- Remain flexible and adaptable to changing schedules and direction given by supervisors to ensure the program is meeting the needs of our partners and organization.
- Attends essential meetings and trainings.
- Corresponds with teachers, staff, parents, and caregivers as needed to complete reports, gather data, obtain permissions, send reminders, and communications.
- Collaborate, distribute, and collect girls, parents, teachers, staff program feedback forms.
- Assist with council-led activities and events as assigned at council and partner sites.
- Assist, participate and mentor girls during the Cookie Program to establish goal setting, time management, budgeting, people skills, and business ethics.
- Gathers program supplies needed for lesson/activity.
- Coordinates and assists in field trips, special events, and take-action projects (some weekends).
- Serves as site representative for GSNETX at partner sites.
- Identifies and communicates partner sites needs to Supervisor to foster program improvements for effective and efficient achievement of outcomes.
- Administrative duties as assigned.
- Must be able to travel within established geographic areas and council service centers, as necessary.
- Must have reliable transportation, hold a valid drivers’ license, and meet GSNETX driving record & automobile insurance requirements.
- Performs other duties, as assigned.
- Communication skills (verbal, written and interpersonal)
- Knowledge of Microsoft 365
- Critical Thinking Skills
- Problem Solving/Solution Oriented
- Exceptional Customer Service
- Ability to work independently, successfully.
- Time Management Skills
- Collaborative-Team Focus
- Leadership/Role Model
- Achieves Results
- Planning and Organizing
- Relationship Building/Effective Conflict Resolution Skills
- Bilingual (preferred, but not required).
- Must be available between 8am-4pm (M-F), some Saturdays.
- Education background preferred. Girl Scout and Nonprofit experience is a plus.
- Working knowledge of best practices in nonprofit and/or education.
- Must be a US citizen or legal permanent resident and authorized to work in the U.S.
- Must be at least 18 years old.
- High school graduate with at least 2 years of work or volunteer related experience or some college.
- Knowledge of ability to work with adults and student grades K-12th.
- Knowledge of Girl Scout Program and Traditions helpful, but not required.
- Ability to communicate and work with minimum supervision and integrity.
- Demonstrates and promotes a climate of courtesy, respect, and professionalism to coworkers, the volunteers served by this council, and others with whom her/his position puts her/him in contact.
- Public speaking experience.
- Ability to care for technology that is assigned, full responsibility for any damaged equipment.
- Ability to manage a class size up to 25, per adult.
- Willingness to work a flexible schedule including evenings and weekends.
- Adheres to the GSNETX’s equal opportunity and non-discrimination policies, which ensure that there will be no discrimination based on race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability, or age.
- Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law. Girl Scout membership fees are $25 and can be payroll deductible.
- Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual, and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required.
- Must complete and pass a criminal background check.
- General knowledge of East Texas region, the cultures, and needs inherent in urban areas will help to serve girls more effectively within our schools.
- Genuine concern for the future and well-being of girls that have various socio-economic barriers.
- Follow expectations and guidelines.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to speak or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, work in an office environment, work in a seated position, and work with computers.
The employee must be able to drive and have a valid driver’s license. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
- GSNETX will provide CPR/AED and First Aid training and certification, as required for assignment.
- GSNETX will provide Safety, Child Abuse, and Child Neglect training per state regulation requirements.
- GSNETX may provide additional certifications and trainings as deemed necessary.
POSITION TITLE: Therapist REPORTS TO: Therapy Director
SCHEDULE: Full-time (40 Hours Per Week); Non-Exempt (Hourly)
Therapists provide appropriate specialized trauma-focused mental health and crisis intervention services for child victims of abuse and their non-offending family members. As part of the multi-disciplinary team, the therapist works in partnership with CAC staff, law enforcement, Child Protective Services investigators, prosecutors, medical personnel and other key partners to mobilize and strengthen the collaborative approach to the prevention, intervention, investigation, treatment and prosecution of child abuse. May work irregular hours to include evenings or weekends; may work primarily in Marshall, TX once appropriate client levels have been established.
- Provides specialized trauma-focused mental health and crisis intervention services for children and adults
- Contacts assigned clients for therapeutic appointments as referred by The Martin House CAC
- Administers required assessment tools to children/caregivers as necessary
- Completes all data entry and reports associated with service provisions
- Refers clients to other community resources or secondary level of care as needed
- Maintains appropriate and confidential documentation of client case and progress
- Reports any client-related issues or concerns to appropriate partner agencies or authorities
- Regularly attends and participates in multidisciplinary case review meetings
- Maintains latest knowledge and intervention skills on appropriate and effective therapeutic interventions for child abuse victims and their non-offending family members
- Prepares for and provides courtroom testimony when subpoenaed
- Other duties as assigned
- Master’s degree in a related mental health field or a student in an accredited graduate program
- Licensed Professional Counselor or Licensed Master Social Worker; a student must be supervised by a licensed mental health professional
- A training plan for 40 hours of specialized, trauma-focused mental health training, clinical consultation, clinical supervision, peer supervision, and/or mentoring within the first 6 months of association (or demonstrated relevant experience prior to association)
- Student interns who provide services to CAC clients for less than one year must complete 10 hours of training within the first 3 months of CAC affiliation
- Demonstrates continuous quality improvement through ongoing education in the field of child abuse or relevant treatment interventions consisting of a minimum of 8 contact hours per year
- Maintain Professional Licensure Credentials and Liability Insurance and present proof of coverage annually
- Proficient typing and data entry skills; experience using Excel spreadsheets and Word documents
- Ability to work well with diverse individuals and groups
- Must pass a thorough criminal background investigation and reference check
- Must be available to travel out-of-town for training or other work-related purposes
- Knowledge of child abuse issues and therapeutic intervention counseling strategies
- Bilingual in English/Spanish
- Experience testifying in court
- Excellent interpersonal skills to work effectively with diverse clients and community partners
- Excellent written and verbal communication skills, group facilitation skills, and ability to work collaboratively with coworkers and members from partner agencies
- Adherence to the highest ethical standards regarding client-therapist relationships and confidentiality
- Knowledge of assessment tools and research in the mental health field and willingness to participate in data collection, storage, and analyzing of same for program effectiveness
- Knowledge of most recent research and intervention strategies proven effective with children and families affected by abuse
Interested candidates should email a résumé and cover letter to Tracey Moore at email@example.com. Candidates fluent in speaking, reading, and writing grammatically-correct Spanish are encouraged to apply. No phone calls or in-person requests for interviews please. The Martin House Children’s Advocacy Center is an equal-opportunity employer.
The mission of The Martin House Children’s Advocacy Center is to ensure that every child
who is a victim of abuse and comes to our center has an opportunity to be heard, feel protected,
and receive services that are vital to his or her continued safety and future well-being.