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Job Title

Bilingual Advocate 1

DOL Status

Full-time

Department

Outreach

FLSA Status

Non-Exempt

Reports To

Director of Programs

Updated 

October 1, 2024

 

Position Summary and Primary Duties

Under the direction of the Director of Programs and oversight of WCET and its funders, provide holistic client-centered and trauma informed care, including advocating and promoting public awareness regarding domestic violence and sexual assault individuals to all clients, including those who are First Language English (FLE) and English Second Language (ESL).

 

Essential Duties

The following are the duties and responsibilities associated with the position. Reasonable accommodation will be provided, as needed.

 

Program and Direct Services

  • Identify and address the needs of survivors for support services in the WCET service area.
  • Provide acute crisis intervention and comprehensive peer support to survivors and their families across all the counties served by WCET.  
  • Provide legal advocacy, including but not limited to assistance in accessing protective orders, navigating the criminal legal system/process and civil legal remedies. Provide support to clients when visiting with their attorneys by accompanying them to appointments if desired. 
  • Provide housing and residential support to all clients including assistance with rent, utilities, legal support, and other residential needs.  
  • Follow WCET programs and processes to support survivors in developing a plan for self-sufficiency.  
  • Complete required paperwork and data entries, by the next business day, to document services provided.
  • Comply with standards issued by WCET and its funders.  
  • Model healthy and positive relationships within the agency and other community partners to ensure optimal utilization of resources and efficient management of the program.
  • Forward new resources or information learned from webinars, workshops, seminars, and conferences with other staff members.
  • Facilitate a support group or group class for survivors as directed by Director of Programs.  
  • Provide on-call coverage in accordance with on-call guidelines when scheduled (e.g. HEART calendar).  
  • Provide shelter coverage or client transportation as needed or assigned.
  • Participate in Sexual Assault & Domestic Violence Awareness months’ activities and promotion of public awareness issues related to sexual assault and domestic violence.
  • Develop and maintain relationships with organizations, agencies, and other referral resources that provide services to victims of domestic violence and/or sexual assault.
  • Continually improve skills/knowledge related to job duties by attending appropriate workshops, seminars, trainings, and conferences as directed by the Director of Programs.
  • Participate in the development and presentation of volunteer and staff trainings as assigned. 
  • Attend and participate in agency staff meetings and other agency functions.
  • Participate in Multi-disciplinary Teams (MDT), Community Resource Coordination Groups (CRCG), or other community meetings in designated coverage area. 
  • Check work email every business day and provide timely responses.
  • Some evenings and weekends are required.  
  • Other duties as assigned.

 

Hotline 

  • Answer and respond to 24-hour hotline offering safety planning, problem solving, resources, and assistance with client’s immediate needs.
  • Utilize active listening skills and quality telephone crisis intervention and complete the necessary documentation.  
  • Determine shelter eligibility and/or the immediate needs of caller including, but not limited to law enforcement, MHMR, CPS, APS, etc. or other appropriate referral.
  • Schedule outreach appointments for the soonest available time.  Ensure appointment is scheduled with the appropriate outreach office and advocate, and that the advocate has been notified.
  • Arrange and/or provide emergency transportation for eligible callers to access shelter services.

     

Key Performance Indicators (KPI)

  • Client service hours as indicated by database.
  • Deadlines met and reporting accuracy. 
  • Number of WCET endorsed events attended.
  • Number of education and training events facilitated. 
  • Attendance of WCET approved training and continuing education.
  • Goals as determined by the Director of Programs.

 

Minimum Qualifications

  • 1 year experience in social work or human services field preferred.
  • Bachelor’s degree in Social Work or human services field preferred or a combination of education and experience.
  • Strong verbal and written communication skills.  
  • Proficient in writing and speaking both English and Spanish.  
  • Compassionate and client-focused.
  • Ability to perform computer functions (e.g. MS Office, data software, etc).
  • Team player.
  • Ability to travel to all counties within WCET service area.  
  • Ability to work occasional nights and weekends, as needed.  

 

Physical Requirements/Environmental Conditions

With reasonable accommodation, must have the ability to:

  • Respond to telephones, written correspondence, and other auditory and visual stimulation. 
  • Remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations. 
  • Occasionally work outside during day or night hours and/or inclement weather.
  • Travel: 10-20%. 

 

Adherence to the Philosophy of Women's Center of East Texas

  • Employee must demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring, and respect for the welfare and dignity of others, including clients of agency as well as staff and volunteers.
  • Must display a non-judgmental acceptance of all clients/volunteers/staff/co-workers.
  • Establish and maintain good rapport in working relationships.
  • Display appropriate and consistently positive attitude.
  • Maintain appropriate boundaries with clients/volunteers/staff/co-workers. 
  • Remain composed during stressful situations.
  • Always employ strategies of problem-solving utilizing smart, efficient solutions and identify new and improved ways of delivering the highest quality services to agency clients.
  • Ask for help and seek guidance when needed.
  • Maintain client and agency confidentiality at all times.

 

The above job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a complete listing of all work requirements that may be inherent in the position.  Members of leadership may modify, add, or eliminate jobs at any time based on the needs of the organization.   

 

Job Title

Administrative Coordinator

DOL Status

Full-Time

Department

Administration

FLSA Status

Non-Exempt

Reports To

Chief Operating Officer 

Updated 

11/13/2025

 

Position Summary and Primary Duties

The Administrative Coordinator provides comprehensive administrative support across the entire agency, including Human Resources assistance, office coordination, and administrative support for all Directors and the CEO. This role is essential to ensure smooth daily operations and maintain efficient workflow across multiple departments. The Administrative Coordinator must exercise professionalism, confidentiality, and accuracy at all times. This position reports directly to the Chief Operating Officer.

 

Human Resources Support

  • Post open requisitions and manage applications.
  • Coordinate interviews, applicant communication, and scripted phone screenings.
  • Process background checks and track completion.
  • Prepare and facilitate new-hire onboarding and orientation.
  • Track expiration dates for required trainings.
  • Collect and maintain employment documents.
  • Submit Texas OAG new-hire reports within required timelines.
  • Upload documents and assist with maintaining HR records in the HRIS.
  • Process benefit enrollments, terminations, and monthly reconciliations.
  • Maintain training and certification compliance calendars.
  • Track employee birthdays, anniversaries, milestones, and performance review dates.
  • All other HR duties assigned by COO.

 

Organizational Administrative Support

  • Provide general office support including filing, mailing, scanning, and data entry.
  • Maintain lobby and shared office spaces; oversee supply areas.
  • Coordinate meal orders, meeting room setup, and cleanliness.
  • Prepare documents and packets for Board of Directors meetings.
  • Support the CEO, COO, and other Directors with administrative tasks.
  • Assist with agency meetings, trainings, and events.
  • Maintain and restock the client closet.
  • Organize and maintain the Rotary Resource Room (Client Food Pantry).
  • Track inventory and maintain SOS kits.
  • Assist with employee recognition and engagement activities.
  • Provide on-call coverage per the HEART calendar when scheduled.
  • Provide backup hotline support as needed.
  • Perform additional administrative duties to support agency operations.

 

Minimum Qualifications

  • Associate’s degree in business administration, Human Resources, or related field preferred.
  • At least 1 year of administrative or office support experience required.
  • Experience in social services or nonprofit environments is a plus.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Office (Word, Excel, Outlook).
  • Ability to learn database systems (HRIS, client systems, etc.)
  • Attention to detail and accuracy in data entry and documentation
  • Ability to work independently with minimal supervision.
  • Ability to prioritize effectively and meet deadlines.

 

Physical Requirements/Environmental Conditions

With reasonable accommodation, you must have the ability to:

  • Respond to telephones, written correspondence, and other auditory and visual stimulation. 
  • Remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations. 
  • Frequently sit, stand, bend, kneel, and walk.
  • Frequently lift and carry items up to 40 pounds.
  • Occasionally climb stairs or inclined surfaces.
  • Occasionally work outside during night hours and/or inclement weather.

 

Adherence to the Philosophy of Women's Center of East Texas

  • Employee must demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring, and respect for the welfare and dignity of others, including clients of agency as well as staff and volunteers.
  • Must display a non-judgmental acceptance of all clients/volunteers/staff/co-workers.
  • Establish and maintain good rapport in working relationships.
  • Display appropriate and consistently positive attitude.
  • Maintain appropriate boundaries with clients/volunteers/staff/co-workers. 
  • Remain composed during stressful situations.
  • Always employ strategies of problem-solving utilizing smart, efficient solutions and identify new and improved ways of delivering the highest quality services to agency clients.
  • Ask for help and seek guidance when needed.
  • Maintain client and agency confidentiality at all times.

 

The above job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a complete listing of all work requirements that may be inherent in the position.  Members of leadership may modify, add, or eliminate jobs at any time based on the needs of the organization.   

Position Objective 

 

To maintain smooth operation of the many facets of Longview Community Ministries (LCM) in order to accomplish the LCM mission of “cooperative acts of service,” to relieve hunger, suffering, or educate in basic life skills the less fortunate citizens of our community.

 

Organizational Relationships

 

Reports to: Longview Community Ministries Board of Directors (BOD) 

Works cooperatively with:  LCM Staff and Community of Faith leaders in Longview.  Also cooperates with government service entities as needed.

Collaborates with other area nonprofit agencies.

 

Hours

 

Approximately 32 flexible hours per week, Monday through Friday plus evening and weekend events as needed.

 

General Statement of Duties

 

Community Networking, Publicity, Fundraising

  1. Secure speaking opportunities and schedule vendor/info table representation for LCM to businesses, churches, contributor groups, community and civic meetings, and community events. (Some examples might include Lions Club, Pilot Club, United Way, Rotary Clubs, etc.)
  2. Oversee LCM fundraising events such as Touch a Truck, etc.
  3. Work with BOD in soliciting additional fundraising ideas and programs.  
  4. Ensure LCM’s participation in United Way Campaign and events throughout the year.
  5. Work cooperatively with other agencies in the community to better benefit LCM programs and client services.  
  6. Work with Program Manager (PM), other staff, and BOD committees to market LCM to community and churches via print, electronic and digital media (e.g., brochures, radio, Facebook, website, etc.)

 

Financial Responsibilities

  1. Enter all disbursements and receipts into current accounting software for non-profits.
  2. Prepare monthly financial reports for BOD and program committees.
  3. Prepare all financial reports and documents as needed.
  4. Prepare and provide all requested documents for the annual external audit or financial review.
  5. Research and prepare the annual operating budget for BOD review and approval.  
  6. Complete and submit reports as required for grantors, e.g., United Way, Gregg Co Health Dept., etc.
  7. Handle insurance issues and proposals, with assistance as needed from the BOD.
  8. Ensure necessary quarterly and yearly IRS documents are prepared and submitted.  
  9. Produce payroll checks and submit payroll liabilities per schedule in accounting software and direct deposits.  
  10. Reconcile all bank accounts monthly.
  11. Approve all expenditures over $100 or any non-recurring expenses prior to payment by Service Center Director (SCD).

 

 

Grants

  1. Prepare all grant applications and re-certifications for submission to major funding sources. (i.e., United Way, East Texas Food Bank, etc.)
  2. Work with PM to seek, research, and write new grants.

 

 

Staff Supervision

  1. The ED has sole authority to hire, discipline, and terminate all non-ED staff.
  2. Supervise Service Center Director, Program Manager, Director of Food Services, Assistant Director of Food Services, Meals With Love Coordinator, Information Systems Manager, Dental Coordinator or whatever current job positions and titles may exist.
  3. Work with staff to recruit and train new volunteers as needed.  Ensure annual training for volunteers in the Service Center and Food Box.
  4. With assistance of SCD, update any forms needed for intake and information at the Service Center.  
  5. Collaborate with SCD regarding client guidelines and services.
  6. Provide and track staff holidays and maintain staff attendance records.  
  7. Advise and supervise all staff members on daily tasks as needed.  
  8. Conduct quarterly staff meetings and annual staff evaluations.
  9. Prepare growth plans for underperforming staff when needed.
  10. Work with staff to identify and pursue appropriate staff training/education opportunities.
  11. Work with PM and appropriate BOD committees to maintain regular communication with churches. 
  12. Create and define new staff positions and responsibilities as necessary for maintaining agency mission. A courtesy notification to BOD within one business day of staff position changes is required.  New paid staff positions require LCMBOD approval if it exceeds approved payroll allocation for the fiscal year.  Staff position changes include any significant modifications of titles or duties among existing paid staff, and firing of staff, but not including new hires.
  13. ED must perform all SCD job duties in their absence.

 

 

Board of Directors

  1. Serve as ex-officio member of the BOD, attending monthly meetings and preparing Executive Director’s Report to the BOD.  
  2. Assist the BOD in maintaining focus of LCM mission as well as governing policies.  
  3. Attend Executive Committee meetings to collaboratively set monthly BOD meeting agenda.
  4. Attend LCM Standing Committee meetings, as needed:  Development/Volunteer, Marketing/Communications/Publicity, Church Relations, or whatever current committees may exist.
  5. With BOD officers’ assistance, orient new board members as to LCM mission, programs and financial oversight.  
  6. Propose program additions, deletions, changes, and major restructuring to BOD for final approval. 

 

 

Property

  1. Bring capital requests, facility repairs, and maintenance issues (greater than $1000) to the attention of BOD Executive Board for collaborative discussion. 
  2. Address space issues as necessary in effort to provide smooth operation of LCM programs.  
  3. Communicate facility needs to community sources to seek gifts (cash or in-kind) to meet needs.  

 

 

Other 

  1. Establish (often collaboratively with other staff and with input from BOD, if desired) policies and procedures for all aspects of LCM operations.  
  2. Administer other responsibilities that may arise related to the smooth operation and communication of LCM programs, events and mission.  
  3. Monitor the security and safety of staff and volunteers during operating hours.

Physical & Environmental Conditions

 

Longview Community Ministries has AC/Heating for the comfort of the staff.  However, outdoor conditions may be a part of meeting with congregations or community events and activities.

 

 

Required Knowledge, Skills, Abilities and Training

 

Education must be a minimum of bachelor’s degree with administrative or human resource certification helpful OR minimum of five years in administration of a non-profit organization.   Skills ideally should include the following:  social work experience, training in communications and accounting, organizing, and motivating of people, proficiency in technology for communication and finance. On a personal level, patience and flexibility for supervising staff and volunteers and a commitment to work with clients without judgment of their life choices must be present.

 

Interested candidates should submit resume to kbuckrell@lcmserves.org 

Job Title 

Shelter Advocate 

DOL Status 

Full-time or Part-time

Department 

Shelter 

FLSA Status 

Non-exempt

Reports To 

Director of Residential Services 

Updated 

June 7, 2023

 

 

Position Summary and Primary Duties 

Under the direction and scope of WCET and its funders, provide holistic client-centered and  trauma informed care for survivors of sexual assault, including advocating and promoting public  awareness.  

Essential Duties 

The following are the duties and responsibilities associated with the position. Reasonable  accommodation will be provided, as needed. 

Program and Direct Services  

Assist clients with daily needs, including, but not limited to: 

• Provide clients with quality client-centered, trauma informed care. 

• Conducts screenings and assessments for shelter clients. 

• Develop individualized goal plans with participants which identify and address safety concerns, risk factors, and holistic goals. 

• Assist and support program participants by referring them to appropriate community resources. Provide individualized referrals and assistance to clients to help clients work  toward their goals. 

• Provide housing and residential support to all clients including assistance with rent,  utilities, legal support, and other residential needs.  

• Arrange and/or provide transportation of residents as needed.  

• Work with other agency staff to coordinate services and assist clients in meeting  personal goals.  

• Model healthy and positive relationships within the agency and other community  partners to ensure optimal utilization of resources and efficient management of the  program. 

• Provide effective communication between all clients and agency members.  • Maintain shelter upkeep including room preparation and sanitation.  

• Willingness to work supportively with children who reside in shelter.  • Attend and participate in agency staff meetings and other functions as directed by  Director of Residential Services. 

• Follow WCET programs and processes to support survivors in developing a plan for self sufficiency. 

• Complete required paperwork and data entries within 24 hours to document services  provided. 

• Comply with standards issued by WCET and its funders.  

• Continually improve skills/knowledge related to job duties by attending appropriate  workshops, seminars, trainings, and conferences as directed by Director of Residential  Services. 

• Check work email every workday and provide timely responses. 

• Other duties as assigned. 

Hotline  

• Answer and respond to 24-hour hotline offering safety planning, problem solving, resources, and assistance with client’s immediate needs. 

• Utilize active listening skills and quality telephone crisis intervention and complete the necessary documentation.  

• Determine shelter eligibility and/or the immediate needs of caller including, but not  limited to law enforcement, MHMR, CPS, APS, etc. or other appropriate referral. • Schedule outreach appointments for the soonest available time. Ensure appointment is  scheduled with the appropriate outreach office and advocate, and that the advocate has  been notified. 

• Arrange and/or provide emergency transportation for eligible callers to access shelter  services. 

Key Performance Indicators (KPI) 

• Quality client centered services based upon surveys, observation, and other client  feedback. 

• Deadlines met and reporting accuracy (e.g. client services entered into database).  • Number of education and training events completed.  

• Attendance of WCET approved training and continuing education. 

• Goals as determined by the Director of Residential Services. 

Qualifications 

• High School Diploma required.  

• Bachelor’s Degree in related field or combination of social services experience and  education.  

• Basic knowledge of Family Violence preferred  

• Knowledge and experience of working in residential/shelter environment preferred • Ability to work various shifts, including nights, holidays, and weekends • Strong verbal and written communication skills.  

• Active Listening 

• Empathy and Compassion 

• Knowledge of basic computer skills 

• Self-motivated, self-confident, and compassionate

• High moral and ethical standards.  

• Ability to complete required training assignments and understand the dynamics of  Family Violence and other related issues 

Physical Requirements/Environmental Conditions 

With reasonable accommodation, must have the ability to: 

• Respond to telephones, written correspondence, and other auditory and visual  stimulation.  

• Remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations.  

• Frequently sit, stand, bend, kneel, and walk. 

• Frequently lift and carry items up to 40 pounds. 

• Occasionally climb stairs or inclined surfaces. 

Adherence to the Philosophy of Women's Center of East Texas 

• Employee must demonstrate knowledge of and performance in accordance with the  philosophy of compassion, caring, and respect for the welfare and dignity of others,  including clients of agency as well as staff and volunteers. 

• Must display a non-judgmental acceptance of all clients/volunteers/staff/co-workers. • Establish and maintain good rapport in working relationships. 

• Display appropriate and consistently positive attitude. 

• Maintain appropriate boundaries with clients/volunteers/staff/co-workers.  • Remain composed during stressful situations. 

• Always employ strategies of problem-solving utilizing smart, efficient solutions and identify new and improved ways of delivering the highest quality services to agency  clients. 

• Ask for help and seek guidance when needed. 

• Maintain client and agency confidentiality at all times. 

The above job description reflects the general duties considered necessary to describe the  principal functions of the job as identified and shall not be considered a complete listing of all  work requirements that may be inherent in the position. Members of leadership may modify,  add, or eliminate jobs at any time based on the needs of the organization. 

Boys &Girls Clubs of the Big Pines is hiring a Part-time Youth Development Professional
for our site located at 610 Garfield in Longview for the Fall 2023 semester.

Job Duties: Independently supervise children in large groups in an active setting, both
indoors and out; Facilitate programs/activities with fidelity; Maintain the work site,
equipment, and supplies; Assure program safety & safety of staff, volunteers, visitors,
members & daily operations; Other duties as assigned.

Requirements: Minimum of 18 years of age; Ability to keep youth enthusiastically
engaged; Program development & small-group facilitation skills, Great communication
skills, both oral & written; Understands confidentiality guidelines & protects children,
youth, & family confidentiality

Hours: 3:00p-6:00p (15 hours per week) Monday - Friday
Pay Rate: $12.00 per hour
Point of contact: shelly@begreateasttexas.com