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VITA Volunteer Oportunities

The Volunteer Income Tax Assistance program (VITA)  is a collaboration of public and private entities dedicated to family and individual financial self-sufficiency. The goal of VITA is to increase the financial stability of working individuals and families in our community.

VITA volunteers provide free income tax assistance to taxpayers, and help them claim important tax credits such as the  Earned Income Tax Credit and the Child Tax Credit. The program continues to expand each year and would not be possible without the time and dedication of our volunteers.

If you are interested in volunteering, the positions which need to be filled are as follows:

Volunteer Screener/Greeter (Non Certified)

Roles

  • Greets and performs screening of all clients who are requesting assistance at the site to ensure the client has the necessary information required to complete his/her return.

Tasks

  • Attend screener orientation
  • Greet all clients visiting the site.
  • Perform screening process of all clients.
  • Ensure the client has brought the necessary information and documentation.
  • Monitor site traffic to ensure sufficient time is allowed for all clients to receive assistance.
  • Refer clients with complex returns to appropriate assistance.
  • Maintain confidentiality of client information.

Skills

  • Willingness to share time, skills, and interests (minimum of 3 hours per week)
  • Ability to interact with the public in a helpful and supportive manner
  • Friendly, dependable and flexible

Volunteer Interpreter (Non Certified)

Roles

  • Provide free interpreter services to clients

Tasks

  • Attend interpreter orientation
  • Provide free interpreter services at Volunteer Income Tax Assistance Program site.
  • Maintain confidentiality of client information.

Skills

  • Experienced interpreter
  • Basic tax knowledge is helpful, but not required (basic training will be provided if requested).
  • Willingness to share time, skills, and interests (minimum of 3 hours per week)
  • Friendly, dependable and flexible

Volunteer Tax Preparer (Certified)

Roles

  • Provide basic tax return preparation for eligible taxpayers at a Volunteer Income Tax Assistance site.

Tasks

  • Attend tax law training and certification as needed and successfully complete test.
  • Provide high-quality assistance to clients.
  • Prepare tax returns using electronic software.
  • Refer clients with complex returns to appropriate assistance.
  • Ensure no compensation is accepted.
  • Maintain confidentiality of client information.

Skills

  • Basic tax knowledge (training provided)
  • Willingness to share time, skills, and interests (minimum of 3 hours per week)
  • Basic computer skills
  • Friendly, dependable and flexible

Volunteer Quality Reviewer (Certified)

Roles

  • Provide on-site review of all tax returns completed by Volunteer Tax Preparers at the Volunteer Income Tax Assistance site.
  • Ensure every client visiting the site receives top quality service and that the tax returns are error-free.

Tasks

  • Attend tax law training and certification as needed and successfully complete test.
  • Establish quality review process or procedures for the site.
  • Timely review all tax returns for accuracy.
  • Provide feedback to Volunteer Tax Preparers regarding errors.
  • Maintain confidentiality of client information.

Skills

  • Certified using BASIC and ADVANCED tax law knowledge.
  • Willingness to share time, skills, and interests (minimum of 3 hours per week)
  • Basic computer skills
  • Friendly, dependable and flexible

For more information call  903-236-9211 or e-mail  eherrero@longviewunitedway.org